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FAQ:
1. DO YOU RENT INFLATABLES FOR PUBLIC EVENTS? We have rentals that are for residential/home and private properties.
2. ARE THE INFLATABLES SAFE TO USE? Please read the guidelines we will send you on your rental contract. It is crucial that you strictly follow the rules as listed in your contract. Our Castles exceed industry safety standards, they are built with the best material available in the market nowadays and use the latest in high-security, also they are designed with fire retardant materials.
3. IS THERE A DEPOSIT REQUIRED TO BOOK MY INFLATABLE? Yes. We require a deposit to book your inflatable, once you send your request through the website form with all the information needed for your reservation and make a $50 deposit your rental is secured. We also allow full payment of your reservation but it is not mandatory, you can use either way to secure your event. Normally we will send you a confirmation within the next 4 hours of your reservation, but during busy times it can take up to 24 hours. If your reservation is within the next 48 hours we will make a priority for you.
4. HOW CAN I BE SURE MY BOOKING HAS BEEN CONFIRMED? You will receive a confirmation email within 24 hours of making your booking. If you don’t get it by then, please contact us to verify your reservation.
5. WHAT ARE YOUR SERVICE AREAS FOR INFLATABLE RENTALS? Our service areas cover most of the GTA and from Toronto to Stoney Creek. During the high season, we accommodate customers setting their Castles when the operation requires from the day before your rental.
6. DO YOU OFFER DELIVERY SERVICE? Yes. We offer a full service: drop off, setup, cleaning and pick up services. We also offer Pick up/drop off in exceptional cases.
8. What Do I Need to Provide for My Inflatable Rental? We supply all the equipment necessary for the inflatable setup. If you're renting a water inflatable, please provide a standard garden hose connected to a water source. You’ll also need to ensure there is a clear, flat surface—either grass or pavement—where the inflatable can be safely installed. Let us know in advance what type of surface you have so we can bring the proper anchoring equipment.
9. WHAT TYPE OF SURFACE CAN THE INFLATABLE BE SET UP ON? The setup area should be reasonably flat and level, and free of sharp objects, stones, toys, or animal waste. Grass is the preferred surface, as it helps protect the inflatable. We can also set up on hard surfaces like concrete or asphalt for an additional fee—please let us know in advance so we can bring the appropriate equipment.
10. WHAT TYPES OF PAYMENT DO YOU ACCEPT? To reserve your rental, a $50 deposit is required and can be sent via e-transfer to: infobouncyblast@gmail.com. You're also welcome to pay in full at the time of booking. Payment options for the remaining balance: Credit Card: We accept credit card payments with a 2.99% processing fee (we can split the fee if needed). Credit card payments must be completed at least 3 days before your rental date so we can generate an invoice and confirm your payment. Email Transfer (E-transfer): If paying by e-transfer, please send the full balance no later than the day before your rental. Cash: Cash payments must be made before we begin the setup on the day of your event.
11. Wind Policy You must NOT use an inflatable when in strong winds forecast Normally you will have protection from the wind such as your fence and your neighbor's house, so the winds will not pick up in the same way as they would if setting up in an open field. We will take that in consideration.
7. CAN ADULTS USE THE INFLATABLES? Our inflatables are designed exclusively for children between the ages of 2 and 11. For safety reasons, the maximum weight per jumper is 100 pounds, and we do not offer rentals for adult use
12. Cancellation due to weather conditions. If it rains on the day of your event, you can cancel without penalties, if it is done before 8:00 am on the day of your event.
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